Refund policy

Refund Policy:

 

• Factory sealed product in new/re-sellable condition may be returned within 7 days from the date of in-store purchase or delivery to customer (if ordered online) at OAC's discretion. All returns must be in new condition, including the original box, packaging, manuals and accessories. A 20% restocking fee applies on all returns. All returns must be approved by Open Air Cinema to verify new condition before any refund will be issued. For returns and exchanges, customer is responsible for shipping to and from Open Air Cinema.
• A Return Merchandise Authorization (RMA) number must be obtained prior to the return of any merchandise. Please contact OAC Customer Service at 866-347-9391 to obtain return authorization. Product returned without an RMA number will be returned to the customer at customer's expense.
• RMA numbers are valid for 30 days.
• Returns will be credited at the price paid on invoice less any re-stock fee.
• Sale of closeout and special ordered items are final. Only defective closeout/ special ordered product may be returned for credit as per normal OAC policy.
• Items showing signs of misuse or consumer abuse will not be accepted for return. Custom installation products that have been painted or altered are not eligible for return.
• Items designed for consumer use but used commercially are not eligible for return.
• All returns must be shipped at the customer's expense and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6).
• A refund check will be issued within 10 business days upon receipt of merchandise if a refund is approved.